Intuition Education Australia · Privacy & Data Security

Privacy Policy

At Intuition Education, we are dedicated to protecting your data. The information we collect is used strictly to deliver our educational services — it is NEVER sold and NEVER shared with marketing or advertising companies.

Never Sold

Zero data monetization or third-party marketing brokerage.

Stripe Security

PCI-DSS compliant encrypted payments; card data is never stored on our servers.

Privacy Act

Full compliance with the Australian Privacy Principles (APPs).

my-i Protected

Role-based access control and SSL/TLS encryption for student records.

Jump to Section

1. Overview 2. Collection 3. Usage 4. Disclosure 5. Cookies 6. Security & Rights

Overview & Entity

Intuition Education Australia Pty Ltd (ACN: 114 031 784, ABN: 56 114 031 784) obtains personal data from students, parents, guardians, staff members, and prospective families submitting enquiries.

We are committed to handling all personal information with care, integrity, and strict adherence to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy details our collection practices, operational use, security measures, and your rights regarding the data you share with us.

Personal Data Collected

The data we collect from users and families includes:

Identity & Contact Information:
Full legal name, email addresses, primary and secondary phone numbers, and residential home address. For staff, students, and parents, this also includes account authentication credentials for our learning management portal.
Academic Details & Goals:
Current day school, school year level, enrolled courses and subjects, diagnostic assessment results, homework submission history, and academic aspirations.
System Interactions & Technical Logs:
Device type, browser environment, IP address, portal login timestamps, and system performance metrics captured to ensure system stability and support learning workflows.

How We Use Your Personal Data

We use your personal data exclusively to deliver and enhance our educational services. This includes:

Educational Delivery: Scheduling weekly classes, coordinating small-group tutorials, recording diagnostic quiz results, and tracking homework completion in my-i.
Parent & Student Communication: Contacting you via your preferred communication channel (SMS, phone, or email) regarding schedule updates, tutorial bookings, and academic milestones. Preferences may be updated at any time.
Billing & Finance: Generating and delivering statements, invoices, payment receipts, tuition credits, and refund notices.

How We Disclose Your Personal Data

Strict Non-Disclosure Commitment

Intuition Education does not sell, rent, license, or trade your personal information with external advertising agencies, commercial brokers, or marketing syndicates under any circumstance.

Secure Payment Processor (Stripe)

When you choose to make payments online, essential billing identifiers (full name and email address) are passed securely to our payment provider, Stripe Inc. Credit and debit card credentials are submitted directly to Stripe over TLS encryption and are stored strictly within Stripe's PCI-DSS Level 1 certified environment. Intuition Education does not store full credit card numbers or security codes on our servers.

Governing Law: We only disclose your personal data when required or authorized to do so by applicable Australian federal or state law, or in response to a legally binding subpoena, warrant, or court order.

Cookies & Performance Analytics

We collect information regarding user interactions with our web systems through the use of essential and analytics cookies:

Essential Cookies: Required to authenticate users, maintain secure portal sessions, and remember user interface preferences (such as light/dark theme selection).
Performance & Diagnostics: We use aggregated diagnostic cookies (including Google Analytics and New Relic) to monitor server response times, track system latency, and identify navigation errors.
No Commercial Tracking: Behavioral and analytics data is strictly technical and is NEVER shared with marketing or behavioral advertising platforms.

Data Security, Retention & Your Rights

We implement industry-standard physical, procedural, and technological safeguards to protect personal data against loss, unauthorized access, misuse, alteration, or disclosure. All web traffic is encrypted in transit using Transport Layer Security (TLS/SSL).

Access & Correction

You have the right to request access to any personal data we hold about you and to request corrections to outdated or incomplete details.

Data Retention

Academic records and financial history are retained only as long as necessary for educational reference and statutory taxation compliance.

For any privacy inquiries or to exercise your data rights, please contact our team via info@intuition.nsw.edu.au or telephone 1300 068 300.

Questions about your privacy or personal information?

We are always available to discuss how your data is managed and answer any privacy concerns you may have.

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