Terms and Conditions

1. COMMITMENT AND COMMUNICATION

Students are required to be committed to their Intuition Education Australia (ABN: 56 114 031 784), Intuition or Intu program for the length of the course.

• Schoolwork is the priority; students must also manage their time effectively to strike a balance between school and Intuition work.
• Any concerns about material or progress must be communicated to Intuition as quickly as possible.
• Students and Parents/Guardians are required to assist Intuition by checking student progress regularly on Intuition’s Student Portal: my-i (my.intu.com.au). Student’s attendance records and upcoming events should also be checked regularly on my-i.

Any student consistently failing to submit or correct Intuition homework without a valid reason will be subject to disenrolment. Intuition reserves the right to terminate a student’s enrolment if their commitment to the program is lacking.

2. ATTENDANCE AND ABSENCES

Students are required to attend all classes and tutorials for which they are enrolled. If attendance is not possible, notice must be given to Intuition at least 24 hours in advance. It is the responsibility of each student to be aware of the dates on which their classes and tutorials run, including school holidays and public holidays. Students that arrive more than 15 minutes late to their class, tutorial or exam may not be allowed to attend.

Fees will not be adjusted for absences during tuition. Students and parents/guardians are expected to view their timetables on my-i. Students are encouraged to make changes to their timetables using my-i. Changes to timetables may be made and are subject to the availability of places within classes, tutorials and exam slots. In the event of absence from:

• Class: Student must collect the class notes and homework for the relevant lesson with the understanding that the homework must still be submitted by the following class. Alternatively, we can organise for the resources to be mailed by post. We can also organise for a catch-up one-on-one session once the student reads the notes, attempts the homework and attends the respective tutorial.
• Tutorial: Students are required to attend an alternative tutorial.

3. SUBMISSION AND CORRECTION OF HOMEWORKS AND EXAMS

Students will be given homework in each class. Submission is to be made by the next class for marking. Homework should be attempted to a reasonable standard. It is expected that at least two-thirds of the questions will have been attempted. Homework will not be marked if a reasonable attempt has not been made.

If a student is having difficulty with any homework, communication must be made to Intuition, and further tutoring sessions will be arranged. If a student cannot submit homework on time for other reasons, students are to notify Intuition and arrange for an extension on the submission date.

After homework has been marked and returned, students will attend tutorials to correct their mistakes and will continue to do so until ZERO normal mistakes are remaining. All corrections should be made within two weeks of the first marking of the homework. If this cannot be achieved, students are to ask for an extension and arrange additional tutorials until all corrections are made.

4. CONDUCT

Students are expected to respect their teachers, tutors and fellow students. Engaging in any manner found to be disruptive or offensive to others will not be tolerated and may result in expulsion in extreme cases. Intuition reserves the right to terminate a student’s enrolment on such grounds.

Students will be given access to use the Intuition WiFi system. They agree to use this system as per the terms and conditions outlined when signing in.

5. FURTHER CONDITIONS OF ENROLMENT

All study material produced by Intuition Education is copyrighted and for the exclusive use of the purchaser. You may not hire out, lend, exchange, sell, store or transmit electronically or photocopy any part of the study material.

Student maintain access to resources while enrolled into their course, once they cease their enrolment they lose access to all digital material.

Information regarding students’ school assessments, trial and ATAR results will be disclosed to Intuition once it becomes available.

7. TRIALS AND REFERRALS

Students are entitled to ONE 2-week trial per student. The trial commences as of their first teaching event. If they choose to continue with their enrolment after this trial, the 2 weeks will be payable in full as part of their enrolment.

Students are able to refer another student and receive a $100 credit for themselves and the student they refer. This is capped at 5 per student and must be a new student enrolment. The $100 credit note is not transferable and cannot be redeemed for cash. It is issued once the student passes their 2-week trial.

8. REFUND POLICY

A student can discontinue their program at Intuition for any reason, during their weekly course enrolment or Exam Success Program.

For non-weekly courses such as holiday courses, revision courses and the exam success program, no trial period applies, but a prorated refund may apply.

In order to discontinue your enrolment written notice of at least seven days must be provided to Intuition to discontinue tuition. A full refund of the unexpired portion of the service will be given within twenty-eight days of Intuition receiving the notification. If less than seven days' notice is given for a cancellation, the student will incur the cost of the tuition for that week.

If Intuition has cancelled a student’s enrolment for any valid reason (such as misconduct or lack of commitment), a full refund of the unexpired portion of the service will be given within twenty-eight days.

The refund will be issued via a bank transfer, or if an online payment were made via Stripe (our payment provider), it would be returned to the credit card used.