FAQs & Support

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COVID-19 Response & Online Tutoring

We are excited to announce a voluntary return to face-to-face tuition. As an initial step, all students can now book into extra face-to-face tutorials which will commence June 1st 2020.

For more information please visit intu.com.au/covid

As part of our enhanced sanitisation and strict social distancing protocols, all teaching staff will be wearing masks. Disposable masks have also been made available to students at Sanitisation Stations throughout Intuition. We will be disinfecting the entire premises at every changeover and throughout the day.
All PDF resources are available on your progress page on my-i. Hard copy packs can be picked up anytime.

The vast majority of students have been collecting resource packs.

If this doesn't work for you, please contact us to make alternative arrangements.
All student have a permanent timetable. Simply let us know if you need to reschedule.
Even with the move to online learning, school still comes first!

We will still run extra classes for students on topics done out of order from Intuition, and for any upcoming assessments.

We are committed to providing all of the necessary help for students.
Yes, we are marking everything online. After submitting your work, we will mark it and provide you key feedback. This is all done through my-i.

After attending your Homework Q&A, we strongly encourage you to re-submit the homework for re-marking.

As always, with exams you have access to your exam page with marking criteria.
Yes, online Classes and Homework Q&A's are the same as any Intuition event.

You're expected to be there on time and if you're not we'll be contacting you to help.
No, you do not. Everything is on my-i, including a facility for marking and receiving marked homeworks.

If you would like to pick up or drop off hard copy packs of any materials, you’re more than welcome to, but please contact us so that we can get it ready in advance.
Yes! As always we aim to replicate the conditions of the HSC and school exams as much as possible.

Exam reviews will be made available as videos on my-i, along with detailed mark break downs.
As always, this is available at any time. We’ve increased the capacity so that questions are answered ASAP.

Students can take pictures of their questions/working to help quickly convey the issues they are facing.

* 90% of questions are responded to within 2 hours.
In addition to live classes and tutorials, videos are also being uploaded. Once the situation returns to normal (relatively soon we hope), we’ll provide face-to-face catch-ups where required.

Throughout the upcoming April school holidays we will stay open and continue running extra online tutorials and also have extra tutors responding to Ask a Tutor.
Given the disruptions, you will be invited to one July Comprehensive Revision Course during the July school holidays - this will be completely complementary.
Yes, the same Intuition policy of marking down your mistakes holds. The best way to improve is to learn from your mistakes. Mistakes are recorded on my-i as normal.
Yes, there are several times available, contact us and we will be able to make these changes.

If you are catching up on past weeks, videos on the content are available on my-i.
With live classes no videos of students will be shown, nor will their voices be heard. Students can ask questions through a chat.

With online Tutorials and Homework Q&A's upon joining the stream, you will be able to select whether to share your camera or not.

New HSC Syllabus

The new syllabuses for Mathematics, Physics and Chemistry have officially been released.

Physics and Chemistry had their first HSC in 2019, while Mathematics will have its first HSC in 2020.

Our Resources Team have been actively developing the new course whilst liaising with N.E.S.A. (formerly BOSTES) throughout the process. In addition, our Teaching & Learning Team have been preparing for the new syllabus for over a year with our teaching staff undergoing extensive training in the new syllabus content and structure.

You can rest assured that our staff and resources are good to go in time for the new syllabus. Our teachers and tutors have also been undergoing extensive training in preparation for the changes.

Pricing

The base hourly rate for Intuition is $43/ hour*. We offer substantial discounts of up to 22%. This means the hourly rate drops to as low as $33.54/ hour.

On top of this, at Intuition you do not pay for any extra help. This include extra tutorials, classes, one on ones, extra material, the marking of homeworks, helping with school work, online access to our student system and our Ask a Tutor online question system. On average a student receives over 40 hours of extra help at no extra cost.

More information about our pricing and discounts can be found here.

For more information on pricing or to receive a quote please contact us.
We are very confident with the service we provide and believe that our students should never feel obliged or locked into attending.

Students have the right to discontinue their program at any time and a pro-rata refund of remaining fees will be issued*.

For students still within their first four weeks of tuition, we provide a full refund (including the first four weeks).

We are extremely comfortable with this policy given the premise that students who are happy with our service will generally not want to discontinue from our programs.

For more information about pricing and refunds click here.

*A $200 cancellation fee may apply.

Tuition

Our point of difference is our unwavering commitment to quality. We don’t skip steps or take shortcuts. Our students come first!

We have first hand and in-depth experience of the HSC. We’ve sat the HSC ourselves – so we know what it’s like and how hard it can be. It’s taken over a decade but we’ve learnt what works and what’s best.

Ultimately, our fine tuned, 3 step learning system is what we wish we had during our HSC.

All of our teachers and tutors are past students who have excelled in the HSC and understand what it takes – and what is needed – to replicate their gleaming results.

Intuition’s culture is unique. It’s young, vibrant and energetic.

You can read more about Intuition in our Mission Statement.
Intuition is a complementary service to school work and provides the necessary preparation for school and HSC assessments. We teach and reinforce the same topics that are being learnt at school while going one step further by thoroughly ensuring each student’s understanding and ability to apply their knowledge.

Our program is structured to maximise study efficiency and ensures every syllabus requirement is met. Students that study at Intuition will be better equipped to tackle their school work and achieve exam success.
We recruit the best and brightest university students who have not only excelled in their HSC and university studies but also demonstrate superior communication skills. We place a great deal of emphasis on the fact that strong academics are a definite characteristic of a great tutor. This must be coupled with the ability to practically relay and explain concepts succinctly.

Our teachers and tutors are selected out of a pool of hundreds of applicants. Once selected, they undergo an extensive induction & training program as well as regular and systematic appraisals.
We believe group tuition provides many advantages. It fosters friendly competition and peer learning in a structured, enjoyable environment.

Moreover, Intuition addresses the concern of many parents that their son or daughter will be left behind in a group or classroom environment. Our learning system and strict zero mistakes homework policy are specifically tailored towards ensuring that each student is closely monitored and receives as much additional assistance as required. We encourage providing our students with complementary extra help until all their work (school and intuition) is up to date.
We offer both HSC Biology and HSC Economics, but only as part of our Exam Success Program (ESP) that commences in July.
The weekly course requires a significant commitment, for this reason all enrolments attend a personalised, face to face enrolment meeting.

Expression of interest;
Reserve Spot;
Book into an enrolment meeting;
Organise timetable and Issue Invoice;
Fully enrolled student.

Everything else

Intuition will provide all necessary class notes, homework, quizzes and exams. Our materials methodically cover the NSW Educational Standards Authority (formerly BOSTES) syllabus providing both sound theoretical grounding and extensive practical exposure.

Our resource team ensures that all our materials are regularly annotated and updated in line with the latest curriculum changes.
Of course! Although we follow the same syllabus, school work ultimately takes priority!

Intuition is dedicated to helping students who actively and genuinely seek improvement. We pride ourselves on assisting all students who seek help regardless of their standard or ability.

All of Intuition’s courses are structured so that we begin with and build on the basics of each topic before moving on to more difficult concepts. This ‘building blocks’ process, in conjunction with our strict zero mistakes homework policy, ensures that every student understands a subject’s core fundamentals and is able to apply them – a prerequisite for academic success.

Intuition is also committed to extending students who seek a challenge. Our homework booklets for example, have a dedicated ‘challenge’ section filled with extra questions of a harder difficulty.
In the event that a student fails to adhere to their schedule of class attendance, homework submission and its subsequent correction, a notice is issued to the student and their parents or guardian. We use this process to understand why the student is not completing their work and then work to rectify the situation.

We appreciate that time is precious, it is imperative that our students don’t become complacent. We do have a lenient extension policy on overdue homework and solid infrastructure to seek additional help, but work ethic has to be reciprocated.

In the circumstances that the problem persists, the student’s parents are informed and the student will be disenrolled. A pro-rata refund of remaining fees will be issued.

Do you have any questions?